Business transformation driving the need for CX Abhishek Raval Mar 4, 2016 Customer service is no longer a cost centre. After a new product launch, no longer do we find any lag in similar products being…
The Experience Edge Heena Jhingan Jun 24, 2014 IndusInd Bank upgrades its customer experience management system to better its services and enhance the customer experience.
Consumer taking charge of the interaction is a relationship revolution Jasmine Desai May 23, 2014 Bryan Sheppeck, Senior VP, Worldwide Sales, Aspect Software, talks to Jasmine Desai about the sea change in the customer service…
