ICICI Lombard collaborates with actyv.ai to offer insurance solutions for SMEs
ICICI Lombard has announced a strategic partnership with actyv.ai, a Singapore-based enterprise SaaS platform with embedded B2B,…
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ICICI Lombard launches first-of-its-kind insurance service on Telegram messenger
The Telegram chatbot offers convenient facilities to customers e.g. registering a motor claim, tracking claim status, renewing an…
ICICI Lombard bets big on AI to improve customer experience
ICICI Lombard has a major focus on AI, and the company is exploring how it can use the technology for automating most of its core…
ICICI Lombard redefines customer engagement with Azure AI and Azure Speech services
Increased screening of customer calls from 20% to 100%; improved Quality Audit (QA) accuracy of calls by 30%; reduced response…
This is a great opportunity for organisations to test the WFH concept: Girish Nayak, ICICI Lombard…
As many organisations already allow the Work From Home (WFH) concept, extending this to a larger portion of their workforce is a…
ICICI Lombard is using AI for claims processing, fraud detection and policy renewal
ICICI Lombard has an internal team of data scientists developing AI models for multiple usecases. The results thus far have been…
ICICI Lombard partners with Mobikwik to offer online fraud protection policy
The relationship aims to provide protection against unauthorized and fraudulent transactions online, across bank accounts,…
ICICI Lombard launches AI based inspection feature for expired motor policies
The AI-based solution, will make renewals of expired policies in real-time, consistent and enhance their policy purchase…
How chatbots are changing the customer service business
Today, the cost-effectiveness of customer service is measured in terms of the ability to reduce the number of customer calls and…