Panel Discussion: Best Practices in Digital Governance: Lessons from India’s Transformation Journey

Panelists in this video:
• Dr. Kunal Khemnar, Joint Chief Executive Officer, Maharashtra Industrial Corporation Limited, Government of Maharashtra
• Dr. Shilpa Vijaivargia, Chief Technology Officer, Passport Seva, Ministry of External Affairs, Government of India
• Deepak Kumar, Joint Managing Director, Hartron, Haryana
• Nikhil Agarwal, Solution Architect – Enterprise, Red Hat
• Ravindra Kumar, Deputy Director General at National Informatics Centre, MeitY
• Srikanth RP, Editor, Express Computer, The Indian Express Group (Moderator)

Key Highlights:
[1] Dr. Kunal Khemnar, Joint Chief Executive Officer, Maharashtra Industrial Corporation Limited, Government of Maharashtra:
+ MIDC is simplifying, digitising and re-engineering processes to deliver faster, more transparent and investor-centric services.

[2] Dr. Shilpa Vijaivargia, Chief Technology Officer, PassportSeva, Ministry of External Affairs, Government of India:
+ Passport Seva is building seamless digital integration across departments and external agencies to enable faster and more efficient citizen services.

[3] Ravindra Kumar, Deputy Director General at National Informatics Centre, MeitY:
+ NIC is building scalable, interoperable and highly available digital platforms to ensure seamless and uninterrupted public service delivery.

[4] Deepak Kumar, Joint Managing Director, Hartron, Haryana:
+ Haryana is leveraging integrated citizen data and AI to shift from reactive governance towards proactive and predictive service delivery.

[5] Nikhil Agarwal, Solution Architect – Enterprise, Red Hat:
+ Open, secure and hybrid technology architectures are enabling government organisations to scale digital governance while maintaining security, flexibility and control.