Jayant Gupta, Executive Director, Information System, Hindustan Petroleum Corporation Ltd
India PSE Summit 2025 | 25th April 2025 | Hyderabad
In this video:
Key Address by Jayant Gupta, Executive Director, Information System, Hindustan Petroleum Corporation Ltd
Topic: Digital Transformation in Public Sector Enterprises: Empowering the Future through Innovation, Security, and Advanced Technologies
Key Highlights:
[1] At HPCL, the deployment of our ERP system marks a significant step towards digital transformation. We are rethinking every aspect of our operations to build an agile, secure, and future-ready organization.
[2] User experience is at the core of our digital initiatives. We strive to offer personalized and intuitive solutions that empower customers and enhance their engagement with our platforms.
[3] E-Saarathi is our in-house chatbot, built on an OEM-based platform. It offers intelligent assistance by answering user queries effectively.
[4] The E-Samadhan app is a testament to our commitment to innovation and inclusivity. It ensures prompt and transparent grievance redressal and service delivery for stakeholders.
[5] For us, AI is not just a buzzword. We have successfully integrated AI to streamline operations, enable smarter decisions, and personalize solutions for our stakeholders.