Analytics is critical, but data is being left out
By Kuntal Shah
The digitisation of business has spread the ‘customer experience’ (CX) right across organisations. Managing and…
A tech enthusiast, Nivedan Prakash has been covering the IT industry for the last 20 years with a core focus on enterprise as well as channel domain. He is also the brand custodian of CRN, the leading IT channel publication in the country. He can be reached at [email protected]