OYO adopts emerging tech to deliver anytime-available stay
With constantly changing consumer demands, preferences and 24x7 consumer-facing operations, OYO Hotels & Homes is leveraging…
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RPA covers HDFC Ergo’s entire value chain around the claims: Mehmood Mansoori
On the claim side, RPA solution is processing approximately 1500 claims a day. Right from collecting the data from third parties,…
The Age of Now: Creating real-time customer engagement
SAS set out to understand whether UK consumer organisations recognize the opportunity that real-time customer engagement brings,…
How data science, ML, analytics, are key to customer journey lifecycle at Uber
In an exclusive interaction with Express Computer, Vidhya Duthaluru, Lead - Customer Obsession team, Uber India highlights the…
Automation helps Shree Cement reduce TAT by 50%
Shree Cement is adopting automation to overcome operational challenges and has reduced the eight-hour turnaround time (TAT) by 50…
Top 5 priorities need to strengthen strategic approaches to engage with quickly shifting regulatory,…
Just 4 in 10 privacy executives are confident about adapting to new regulations, according to Gartner
Why telco security teams and functions need to evolve
Amit Pradhan, CTSO, CPO & SVP - Technology Security, Vodafone, on the security challenges that telcos face while responding to…
Global Data Center Security Market Represent to Grow at CAGR of 11.1% by 2028
As the market penetration of data centers has proliferated, a corresponding increase in the demand for the security of its…
In all our IT initiatives, we ensure that the customer is at the centre: Rajesh Uppal, CIO, Maruti…
In an exclusive interview with Express Computer, Rajesh Uppal, Executive Director – IT, CIO and CHRO, Maruti Suzuki, speaks about…
How customer experience is driven by product insight at Ashok Leyland
The IoT powered vehicles generates one data package every second per vehicle, one terabyte of data every day and 1.2 billion…