Contact Tracing Investigations for Public Health
Contact tracing is a crucial tactic in reducing the spread of communicable diseases such as COVID-19. It’s used to break the chain…
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Software
Migrating Analytics to the Cloud : The state of maturity for cloud-based analytics in Asia-Pacific
Our study reveals that the next critical stage in the evolution of the analytics platform – i.e. organizations moving analytics to…
Modernizing Analytics for Law Enforcement
Be realistic about how much you need to change and how fast you can do it. That starts with taking a hard look at your current…
On-Demand Webinar: Deliver Exceptional Employee Experiences
Deliver Exceptional Employee Experiences with ServiceNow and Microsoft.
Unlock Productivity & Transform IT
Transform…
The Social Enterprise in a World Disrupted
Making the shift from “survive to thrive” depends on an organization becoming distinctly human at its core—a different way of…
Making Hybrid Work, Work for You
Boost collaboration, productivity, and employee satisfaction in the new world of work with ServiceNow Digital Workflows and…
Artificial Intelligence & Technology in Total CX
Intelligent technologies can also transform work for your employees and help you redefine customer engagement by taking customer…
Gartner Magic Quadrant For Customer Service Management
COVID-19 demanded immediate action from customer service organizations and accelerated demand for, and adoption of, CECs at scale.…
Aberdeen Research Report
This report uncovers the role and impact of the customer operations on service and back-office activities – highlighting how…
Risk and Security Book of Knowledge
Change can happen in an instant and without warning. It’s critical to be able to adapt and rise to these challenges. Read our…