How DBS Bank’s KAI banking chatbot is setting a new benchmark in customer service
In the last two years, the KAI virtual banking assistant has been able to handle 80% of the queries received by the bank with…
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The Intelligent Office
By Sekaran Letchumanan, Vice President of Operation, Flex, India
Smart house, smart car, smart city. Each of these environments…
CBDT kickstarts talks with field officials on technology enabled jurisdiction free tax assessment
Jurisdiction-free assessment: CBDT kickstarts talks with field officials - A jurisdiction-free assessment implies that a taxpayer…
Data protection framework: Whitepaper published
Taking India’s potential to “lead the world into a digital economy” the white paper suggest the data protection framework must not…
Global Conference on Cyberspace (GCCS): Collaboration will help counter cyber attacks
Talks at GCCS revolved mostly around increased govt roles and better collaboration to counter the ever-changing threat landscape
Year after Demonetisation: The emerging threat of anonymous cyber cash
The surge is so powerful that the Niti Aayog has been been asked to study the possibility of following countries like Russia to…
Godrej Properties hopes to provide differentiated customer experience using chatbots
Godrej Properties plans to implement chatbots over frameworks, atop which the inhouse teams can design the chatbots as per the…
ICICI Bank leverages iPal chatbot for customer service
ICICI Bank's AI powered iPal chatbot has interacted on the bank’s website and mobile application with close to 3.1 million…
Customers see us as cyber security partners and not just OEMs: Anil Bhasin, Palo Alto Networks
In an interaction with Express Computer, Anil Bhasin, MD - India and SAARC region, Palo Alto Networks, sheds light on the changing…
Samsung sharpens enterprise focus
Through its innovative offerings, Samsung is establishing itself amongst enterprise customers as a focused partner in their…