Guest Blogs

Contribution and Submissions from the entire industry

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AI in CX for emerging markets: How low-code AI is enabling scalable customer support

Across emerging markets, customer experience (CX) is being reshaped in powerful new ways. What’s driving this transformation isn’t…

By Harshvardhan Amle, Co-founder and CEO, Upswing Cognitive Solutions The hospitality industry is evolving rapidly, driven by…

By Keith Odom, Executive Vice President - Consulting & Services, AHEAD In the race for digital dominance, networks are no…

By Samit Banerjee, Division President, Customer Business Services, Amdocs Digital transformation isn’t new for the…

With rapid digitisation, e-commerce has also witnessed the growth of a large number of attempts at fraud. With ever-evolving…

Traditional banks have long been known for their complex structures—different teams handling different aspects of banking, which…

In the dynamic world of Information Technology (IT), organisations often find themselves at a crossroads, striving to deliver…

By Gopal Patwardhan, CEO, GTT Data Solutions Ltd. In the rapidly evolving world of artificial intelligence, India finds itself…

India's digital payments landscape has experienced a swift evolution, driven by the Unified Payments Interface (UPI). According to…

When the first computers emerged, it comprehensively transformed how humankind worked. This was undoubtedly a watershed moment in…