Rethinking fraud prevention in digital lending
With incidences of fraud becoming more organised, intelligent and systematic in the Indian financial market, there is a noticeable…
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Inside Fastly’s India bet: Why the future of the Internet is moving to the edge
Fastly’s response in India has been aggressive. Over the past 18 months, the company has expanded its points of presence (PoPs) in…
Human-AI agent collaboration transforming business outcomes
Enterprises today have moved past the challenge of whether or not to implement AI and are dealing with how to scale it. Although…
The trust paradox of intelligent banking
By- Abhishek Pallav, Vice President, Technology, Nucleus Software
There is a paradox at the heart of banking's AI revolution.…
Gartner flags rising AI agent sprawl, outlines six-step governance framework
As enterprises accelerate their adoption of AI agents, Gartner has warned of a looming “agent sprawl” that could…
From hype to discipline: Delivering AI ROI in 2026
By Purushothaman KG- Partner and Head of Technology Transformation and AI, KPMG in India
Artificial intelligence (AI) has…
The new imperative: Hyper-personalization as the CX north star
By M V Prasanth, COO, International Business Unit at TP in India
The era of generalized customer engagement is definitively…
How cross-border payments are evolving in India
Cross-border payments were once largely driven by education and family remittances is now expanding into a far more complex and…
Stop making SMBs feel like small enterprises
By Vivek Kar, Vice President and Head of Employee Interactions Suite, Tata Communications
Unified Communications as a Service…
Trapped in the bot loop
By Sumeysh Srivastava
A few months ago, a relative was admitted to a hospital in Delhi. I needed to contact their health…