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Achieving Excellence in IT Automation | 8th July 2021
July 8, 2021| 3:30 pm - 5:00 pm
Enterprises in India witnessed an unprecedented turn of events in the last twelve months or so; the business environment continues to be replete with greater degrees of uncertainty and risks. These changes call for swift and transformative interventions in how enterprises leverage IT operations in managing business functions and processes, and at the same time responding to the pressures of the day.
Emerging technologies such as Artificial Intelligence and Automation pose unique opportunities for rewiring the IT Operations function forever. Implementing these technologies to manage remote working efficiently and with fewer resources; working with voluminous loads of data (ticketing and log related information); responding with speedy resolution of issues, and empowering employees to be self-service oriented, are being discussed with vigour amongst the tech buyer community.
Join us in an open and engaging roundtable discussion on this widely debated topic on Achieving excellence in IT Automation. Conceptualized and hosted jointly in association with Micro Focus India, this roundtable will focus on the huge transformational opportunities that can be unleashed by embracing agile ITSM practices that help organizations deliver automated services with rapid and measurable outcomes that elevate the benchmark for user experience.
The roundtable will have the following agenda and broader discussion points:
+ Key challenges for IT Operations management in your organization, especially in the wake of the pandemic
+ Best practices for unburdening service desk agents by resolving issues faster with automation
+ Simplifying processes for making it easier for employees to request support from a common service catalogue with self-service powered by machine learning
+ Establishing well-defined, repeatable, and manageable IT processes including incident, problem, change, knowledge, catalogue, portfolio, release, service asset and configuration and service level management
Panelists:
+ Prabh Preet Singh Mander, Director of Product Management, Moglix Saas
+ Jaiprakash Choudhary, Head Of Engineering, Rivigo
+ Puneet Sharma, Director – IT, Shopclues
+ Abhilash Pillai, Problem Solver, Udaan
+ Pranav Saxena, Vice-President, Product and Engineering, Flipkart
+ Manisha Bafna, VP Customer Success: Data Science & Healthcare Consulting, Citius Tech
+ Pankaj Goel, Vice President- Engineering, Razorpay
+ N Karthik, Country Manager ITOM, Micro Focus
