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CX EXCHANGE: Customer Experience Management in Unprecedented Times | 14th May 2020

May 14| 1:30 pm - 6:00 pm

Date:  14th May 2020
Time: 1:30 PM – 6:00 PM

CX Exchange : Customer Experience Management in Unprecedented Times

We are living at a time when uncertainties have been chasing us metaphorically. This is also at a time where things are undergoing rapid changes, thereby crippling our conventional wisdom. Yet, it’s of paramount importance to stand tall during such critical times and diligently deliver all that we are supposed to. Talking of which, delivering customer experiences emerges out as the top priority. We are talking of providing experiences that will help customers in quick decision making, mitigating risks and also helping them to come out victorious, in such tumultuous times.

While we talk of sailing through the crisis, some questions cross our minds. Like, is there a necessity to recalibrate your customer experience? If yes, what are some of the initial steps that you should undertake? How do you evaluate which medium is best suited for collecting customer feedback? How do you create a compelling and unique customer experience by incorporating inputs from diverse sources such as calls, social media, contact center calls and emails? How do you ensure that customer experience remains excellent and sustainable, despite the times we are living in?

To find answers to these compelling questions, join us at the biggest “Digital Experiences” Virtual Conclave in India, jointly hosted by the Indian Express Group and Adobe. This is a unique opportunity for leading CIOs, CMOs, CDOs and other CXOs to come together and listen to industry experts on various topics like:

  • Customer Experience Management
  • Future of Digital Transformation in post-COVID 19 era
  • Importance of Self Transformation in these unnatural times

This is a customized 4 hours live experience designed exclusively for top CXOs of India Inc who are looking to deliver unparalleled customer experiences in these unprecedented times.

Among guest speakers, we have one of the greatest fast bowlers of all time, Glenn McGrath as a speaker. We also have the presence of former Miss Universe, Ms. Sushmita Sen, who has confirmed to be a motivational speaker.

Who Should Attend?

  • CMOs, CDOs, Marketing Heads, Digital Marketing Heads
  • CIOs, CTOs & IT Heads
  • Senior Marketing and Digital Marketing Decision Makers (VP, GM, Directors etc..)
  • Senior IT Decision Makers (VP, GM, Directors etc..)
  • Data Officers, Data Scientist, Data Analysts
  • eCommerce Teams – Heads to Managers
  • Customer Experience Teams
  • User Experience Teams

For more info visit website:

If you have an interesting article / experience / case study to share, please get in touch with us at [email protected]





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