How AI Voicebots Are Empowering Your Workforce

AI voicebots are increasingly making inroads in today’s workforce and transforming modern-day workplaces in their wake. The innovative solutions have a direct impact on the employee’s productivity and hence, the profitability of organisations. By integrated AI voicebots, today’s ambitious organisations can not only enrich the experience of employees but also streamlines various business processes, optimising them for efficiency and profitability.

Task automation & improved productivity

One of the greatest boons of AI voicebots has been in automating routine and repetitive tasks. As per Goldman Sachs CEO, David Solomon, AI-led automation has improved coding productivity of banking organisations by 20-30%. That’s a significant feat for banking institutions. Furthermore, not just in banking, but we are seeing a growing adoption of AI voicebots in various industries like Education, Healthcare, and Fintech.

A number of routine tasks can be automated with AI voicebots. This includes replying to repetitive queries, sending reminders, sharing reports or other information. Furthermore, AI voicebots can be adapted to focus on use-cases specific to an industry.

This not only boosts productivity but also help unlock the creativity and problem-solving potential of employees. When they are not burdened with repetitive queries, they can truly focus on creative problem-solving that requires complex human intervention. 

Boosting effective communication & customer engagement

AI voicebots can also serve as virtual assistants, capable of handling inquiries from clients, scheduling appointments, and providing relevant information in real-time. For instance, AI voicebots can verify qualified leads, nurture them with relevant information and expedite the sales cycle.

Aiding training & development

Organisations spend so much in training and development needs. However, the advent of AI voicebots is making the entire process more efficient and cost-effective. Once an AI voicebots is trained for a business use-case, it can also go through recordings and huge data-sets to suggest scope for training and development. It can review the conversations of human agents, and suggest scope to be more empathetic or braced with relevant information. This ushers the organisations in a culture of continuous improvement, thus not only elevating an individual’s performance but also the overall culture and growth of the organisation.

Overcoming linguistic challenges

Today’s AI voicebots are trained in multiple languages, which is a huge boon for today’s businesses. Especially in a country like India, where local dialects change every 200 kms. Indian AI voicebots companies have come up with localised Language Learning Models, that train the AI in various regional dialects, tones, and accents. For businesses, it present has a golden opportunity to achieve scale, expand their offerings to India’s vibrant tier-2 and beyond, and that too, without any significant overheads.

Furthermore, AI voicebots make space for data-driven decision making and providing key industry insights, based on consumer behaviour. The changing times belong to AI-led automations; it’s no longer optional for today’s ambitious organisations but a go-to solution to hack productivity and boost employee’s potential.