Congnizat, today announced that it has been selected by Saudi Electricity Company (SEC), the Middle East’s largest utility company, to help in the delivery of superior service to its growing customer base by leveraging industry-leading practices from international electricity markets.
As part of the engagement, Cognizant will develop a comprehensive billing and revenue management solution based on SAP Utilities enterprise software to meet the functional, technical, and operational requirements of SEC’s rapid growth.
While enhancing the agility, cost-effectiveness, and efficiency of SEC’s customer service operations, the solution will provide a robust, scalable, and flexible technology foundation for SEC to improve speed-to-market. Cognizant will also leverage its consulting and program management capabilities to enable SEC to address the transitional, communications, governance, and behavioral aspects of change management.
“We appreciate the opportunity to support the long-term growth plans of SEC’s customer service organization,” said Stephen Fernandes, Assistant Vice President and Head of Middle East Operations, Cognizant.
“It is ever more important for utility companies to improve financial performance, enhance customer satisfaction, and transform service delivery. Customer care and billing provide high-impact opportunities to leverage new technologies and processes for boosting productivity, profitability, competitiveness, and customer loyalty. Our market-leading delivery capabilities and long-standing alliance with SAP will help us fulfill SEC’s strategic goals,” added Fernandes.
