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Dimension Data helps secure and digitise telecom service provider’s shared serviceS centre


Dimension Data announced that it has been appointed by a global telecommunications service provider to embark on a digital transformation journey for its shared services centre. Dimension Data is helping the firm transform its existing network and cybersecurity posture to ensure the service provider’s network is future ready, agile, flexible and scalable.

The shared services centre is a strategic initiative of the global telecom group and is located in various states across India. It offers an extensive portfolio of services in a secured way across key verticals like Technology, Operations, Enterprise, Finance, Business Intelligence & Analytics, and Human Resources in more than 20 markets and to several group companies of the global telecom provider.

Access to the service provider’s local markets is critical for the shared services centre’s viability and productivity. To stay relevant in today’s ever evolving digital world, the company needed to rethink and devise new delivery models to provide greater business impact. Dimension Data is helping the firm move to a centralised hub and spoke model, thereby establishing a robust management framework and ensuring timely delivery, underpinned by robust security.

“The global telecom service provider’s multi-function shared services centre is a long-standing client for Dimension Data. We have engaged with them at many global locations for the past six years and have positioned the best in class technology – from plan to design, to build, to manage and maintain – for a robust network along with our Managed Services. The centralised management system will provide the company with greater flexibility, higher quality of service at a lower cost, increased turn around time and faster deployment of technology for the firm along with proactive risk mitigation,” said Raghuveer HR, Sales Director, Dimension Data India.

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