Ericsson has expanded its Global Network Operations Centre (GNOC) in India by opening a fourth site in Kolkata, adding to the existing sites in Noida, Gurgaon and Bangalore.
The new GNOC site in Kolkata will help Ericsson meet growing customer demand and continue to attract and retain the best talent that India has to offer.
The GNOC in India provides managed services that help operators in 49 countries around the world reduce capital expenditure, improve network performance and promote end-user loyalty.
Amitabh Ray, Managing Director – Ericsson India Global Services, said, “India’s large ICT talent pool and fast-growing economy makes it the ideal place to base a Global Network Operations Center to serve Ericsson’s customers. Kolkata’s standing as a center of commercial and educational excellence makes it a great location for Ericsson’s newest Global Network Operations Center site.”
Ericsson’s Global Service Centres – situated in China, India, Mexico and Romania – house GNOC that, in combination with local and regional centres, provide managed services for networks that serve one billion subscribers.
The Global Service Centres also develop competence to support regional service-delivery organizations in delivering professional services for the ICT sector in areas such as complex consulting, IT, systems integration, network rollout and customer support.
