AI

The enactment of India's Digital Personal Data Protection Act, represents a foundational recalibration of the nation's digital…

Digital transformation is often framed as a race to adopt cloud platforms, AI models, or automation tools. But according to…

By Maaz Ansari, Co-Founder and CRO, Oriserve For many years, financial institutions treated contact centers as cost centers.…

By Manish Godha, Founder & CEO, Advaiya Solutions For the better part of the last decade, "Digital Transformation" has…

Zendesk has released its 2026 Customer Experience (CX) Trends report, pointing to contextual intelligence—the real-time…

Kaspersky has released its latest set of AI-driven cybersecurity predictions for 2026, highlighting how artificial intelligence…

The consumer industry is entering a decisive phase of transformation as artificial intelligence moves from experimentation to…

Gartner has forecast that worldwide spending on artificial intelligence will total $2.52 trillion in 2026, representing a 44%…

IBM has announced the launch of IBM Sovereign Core, which it describes as the industry’s first AI-ready, sovereign-enabled…

Under the leadership of Vidya Rao, Chief Information & Transformation Officer, Genpact has shifted focus from pilots to…