Future Generali India Life Insurance launches ‘WhatsApp for Service’ and Chatbot ‘REVA’ Express Computer Jul 13, 2018 Led by Artificial Intelligence and Machine Learning, the bots aim to facilitate advanced customer access to insurance solutions; …
Axis Bank launches ‘Axis Aha!’ – An AI-led virtual assistant Abhishek Raval Jun 14, 2018 Chatbot equipped to perform multiple transactions using simple words used in day-to-day conversations
ServiceNow launches Virtual Agent to manage employee and customer requests Mohd Ujaley May 11, 2018 ServiceNow has announced new conversational bot technology dubbed “Virtual Agent,” designed to improve customer and employee…
Digital to be at the centre of SBI General’s business expansion drive Abhishek Raval Apr 11, 2018 SBI General Insurance has been growing 30-35 percent YoY. The plan is to take a quantum jump and grow the business by more than 3…
HDFC ERGO launches Artificial Intelligence chatbot service on Amazon Alexa Srikanth RP Apr 3, 2018 HDFC ERGO General Insurance Company, India’s third largest non-life insurance provider in the private sector, today announces the…
HDFC Bank’s chatbot now works with Google Assistant Mohd Ujaley Dec 20, 2017 HDFC Bank’s Artificial Intelligence (AI)-based chatbot ‘Eva’ will now work with Google Assistant on millions of Android devices,…
How DBS Bank’s KAI banking chatbot is setting a new benchmark in customer service Abhishek Raval Dec 7, 2017 In the last two years, the KAI virtual banking assistant has been able to handle 80% of the queries received by the bank with…
Godrej Properties hopes to provide differentiated customer experience using chatbots Abhishek Raval Nov 20, 2017 Godrej Properties plans to implement chatbots over frameworks, atop which the inhouse teams can design the chatbots as per the…
ICICI Bank leverages iPal chatbot for customer service Abhishek Raval Nov 10, 2017 ICICI Bank's AI powered iPal chatbot has interacted on the bank’s website and mobile application with close to 3.1 million…
IndiaFirst Life Insurance launches ‘IRIS – IndiaFirst Responds Rachana Aug 22, 2017 IndiaFirst Life Insurance, promoted by Bank of Baroda, Andhra Bank and Legal & General, announced the launch of its chatbot,…