chatbots

By Nitin Seth, CEO & Co-Founder, Conversive Not too long ago, chatbots were seen as the future of customer engagement. They…

In an exclusive conversation with Express Computer, Sony A, CIO, South Indian Bank, speaks with conviction about how he envisions…

Companies in India believe AI is essential for business success in 2025, showcasing the highest sentiment globally, according to…

By: Saurav Bhaik, Founder & CEO, Tagbin Services Customers increasingly want more personalised experiences than just…

By Yuri Larin, VP Revenue - India and Eurasia, Infobip Hello, how can I assist you today? That’s how a salesperson would greet…

Kapture CX, a customer support automation platform, recently conducted a survey to gain insights into the major objections that…

Despite Service Leaders’ Growing Investment in Chatbots, Customer Adoption Remains Low

By Ramya Parashar, COO, MiQ Achieving gender equality in the tech industry has been an ongoing struggle, with women facing…

Banking-as-a-Service (BaaS) will hit mainstream adoption within two years, according to the latest Gartner Hype Cycle for Digital…

With constant advancements in the medical industry, new-age technology such as Artificial Intelligence (AI) and Machine Learning…