Tata AIG’s Tech-Powered Transformation: Revolutionising the Customer Experience in Insurance
In a joint interview with Express Computer, Krishnan Badrinath, Head Technology, Innovation, Presales, and Automation, TATA AIG…
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CX
Our digital journey has completely transformed the way we do sales, underwriting, onboarding,…
Sattam Bhattacharya, CITSO and Head of IT Enterprise Architecture, Bharti AXA Life Insurance, unfolds the company's transformative…
Data protection in CX: A shared responsibility and a necessity for customer trust
By Vasudeva Rao Munnaluri, RVP India & SAARC, Zendesk
Trust is the cornerstone of a healthy relationship - and more so than…
Measuring CX progress: Creating a customer experience maturity model
By Sameer Raje, General Manager and Head, India & SAARC Region, Zoom Video Communications, Inc
Leaders of the most…
Entering the Metaverse: Why Businesses Need to Invest Now to Enhance CX
Amit Luthra, Chief Operating Office (India), Teleperformance, delves into how businesses can utilise the Metaverse to produce…
CX is critical to customer acquisition and lifetime value: Rob Tarkoff, Executive VP, Oracle
With customer experience being a key focus for most organizations today, the key challenge for most companies is to provide…
How CX tech can influence business strategies
Social Listening & Unified CX is the proven way to automatically collect and index all customer conversational data from…
Uniphore introduces additions to its Conversational Automation Platform
Uniphore announced the addition of new solutions to its flagship Conversational AI & Automation platform — the industry’s only…
6 Ways Big Data in Fintech is Creating a Better Customer Experience
Increasingly, more fintech platforms are using data analytics to understand consumer behavior and market trends with advancements…
How BFSI companies need to work on NPS and its importance
Digital customer experience removes entry & exit barriers and also enhances the ability to measure experience since the…