Artificial Intelligence can be a game changer for the contact center industry: Keith Budge, Genesys
Genesys, a known name in contact center solutions, is betting big on AI to redefine customer experience. Express Computer, spoke…
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Genesys
Jaipur will get its own 3D model by mid-2020; read how Rajasthan govt is driving this unique project
The Government of Rajasthan and RajCOMP Info Services (RISL) have initiated Jaipur 3D City Solution project to provide the city,…
Genesys debuts fastest, accurate AI-powered Forecasting and Scheduling Service
Genesys introduced today the industry’s first forecasting and scheduling service for workforce management powered by artificial…
Genesys and Wipro join hands to put India on the global map of Autonomous Driving
Genesys International Corporation Ltd. (Genesys) announced signing of a Memorandum of Understanding (MoU) with Wipro Limited to…
Google to place AI-powered virtual agents in call centres
Google has announced it is working with several partners like Cisco and Genesys to build Artificial Intelligence (AI) technology…
India ahead of several markets in IoT adoption to improve customer experience: Genesys
Genesys has released The 2016 IoT-Enabled customer experience (CX) report that revealed that India ranks the second highest,…