We strive to be an early adopter in leveraging latest technologies: Girish Nayak, ICICI Lombard Salvi Mittal Feb 8, 2019 Sharing the digital roadmap and strategies of his company, Girish Nayak, Chief of Customer Service, Operations & Technology,…
How chatbots are changing the customer service business Abhishek Raval Apr 3, 2018 Today, the cost-effectiveness of customer service is measured in terms of the ability to reduce the number of customer calls and…
