Enhancing customer support & sales in contact centers with real-time conversation intelligence Express Computer Nov 17, 2022 The realization of the need to transform their customer experience is now driving businesses towards the deployment of…
In customer support, how important is First-Call Resolution for businesses? Express Computer Jul 15, 2022 First-Call Resolution (FCR) is a critical metric and indicator of superior customer experience. It is possible to assess customer…
Mihup launches Virtual Interaction Analyst (VIA) 2.0 Express Computer Oct 7, 2021 Mihup Communication, a fast evolving trusted and accurate vernacular voice interface platform, has launched the second generation…
Why companies need voice AI in 2021 Express Computer Mar 24, 2021 There is a tremendous demand for voice AI all over the world, especially in the Indian market. In the post-pandemic world, the…
