85% of customer-facing teams are frustrated with lack of technology, says study Express Computer Nov 19, 2019 The findings reveal that the vast majority of surveyed agents believe that the technology tools provided to customer-facing…
UC solutions to remain diverse in 2015 : Ovum Express News Service Dec 3, 2014 According to Ovum’s '2015 Trends-To-Watch report on Unified Communications (UC),' the market for UC solutions and services is…
Enterprise mobility to top CIO’s agenda in 2015: Ovum Express News Service Dec 2, 2014 Enterprise mobility will continue to be one of the hottest topics in IT, and high on the list of priorities for all CIOs,…
LTE subscriptions reach 250 million in Q1, 2014 : Ovum Express News Service Sep 18, 2014 The number of LTE mobile broadband subscriptions worldwide has reached 250 million in the first quarter of 2014, according to…
Enterprise file sync and share products fail to stand against consumer offerings : study Express News Service Sep 3, 2014 Of employees using file sync and share tools at work, 89% are using consumer products and only 9% of the information workers using…
M2M market to reach $66bn by 2019 : Ovum Express News Service Sep 2, 2014 Telcos need to better flaunt their ability to transport, collect and aggregate large amounts of information to grasp a bigger…
Hexaware launches fraud analytics solution iFraudEngine Express News Service Jun 17, 2014 Technology services firm Hexaware Technologies said that its latest fraud analytics solution can help the insurance sector with…
Analysts give a thumbs up to new Infosys CEO Pankaj Maru Jun 13, 2014 Infosys has announced the appointment of Vishal Sikka as company's new CEO and MD. It's for the first time, Infosys has brought in…
BI and analytics to improve opportunity for services providers : study Express News Service Jun 13, 2014 Amdocs, a global telecommunication billing services and software provider, has announced the findings of a global survey which…
Social media emerges as a preferred care channel Express News Service Jun 5, 2014 Amdocs, a provider of customer experience systems and services has released the findings of a research study that identifies…