Lessons from Digital Transformation: A Thought Leaders Perspective on Best Practices – BFSI Track

Panelists in this video:

+Prasanna Lohar, Head – Digital, Innovation and Architecture, DCB Bank Ltd
+Kayzad Hiramanek, Chief – Operations & Customer Experience, Bajaj Allianz Life Insurance Ltd
+Murali Vaidyanathan, President and Country Head – Branch Banking – Liabilities, Products & Wealth, Equitas Small Finance Bank
+Umesh Padala, Chief Digital and Chief Technology Officer, Star Health and Allied Insurance Co. Ltd
+Vamsi Krishna, Head- Products & Marketing, Axis Securities
+Abhijit Shah, CTO, Nippon India Mutual Fund
+Elisha Harrington, Senior Director – Chief Innovation Office, ServiceNow

Moderator:
+ Sandhya Michu, Principal Correspondent, Express Computer, Indian Express Group

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Key Highlights:

+ Infrastructure, integration and interfaces are the winning hands in a digital era today: Kayzad Hiramanek, Chief Operations & Customer Experience, Bajaj Allianz Life Insurance Ltd

+ Mass customisation, visualisation and personal digital solutions are the needs of the customer today: Murali Vaidyanathan, President and Country Head, Branch Banking, Liabilities, Products & Wealth, Equitas Small Finance Bank

+ Digital insurance has become the backbone of the industry; pandemic has brought agility into the business: Umesh Padala, Chief Digital and Chief Technology Officer, Star Health and Allied Insurance Co. Ltd

+ Data security, customer experience and digital operations are the three pillars for business development: Abhijit Shah, CTO, Nippon India Mutual Fund

+ Intelligent workflow, smart processing and simplified operations must be targeted for customers at the end of the day: Elisha Harrington, Senior Director, Chief Innovation Office, ServiceNow

+ APIs integrated with Cloud technology systems is the need of the hour: Vamsi Krishna, Head- Products & Marketing, Axis Securities

+ Reskilling will help the organisations to survive in a dynamic and technology driven future: Prasanna Lohar, Head, Digital, Innovation and Architecture, DCB Bank Ltd