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Panel Discussion: How the insurance industry is reimagining customer experience

BFSI Track | Day 2 | 30th June 2021 | 9:30 AM - 7:00 PM IST | Virtual Conference

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Panelists in this video:
+ Kamlesh Manuja, Head of Operations, Edelweiss Tokio Life Insurance
+ Ramchandra Pandit, MD & CEO, Navi General Insurance
+ Priya Deshmukh-Gilbile, Chief Operating Officer, ManipalCigna Health Insurance
+ Rajarshi Ghosh, Product Manager, Acko General Insurance
+ Suvig Sharma, Senior Director APAC, MongoDB
+ Alain Sanchez, EMEA CISO, Senior Evangelist, Fortinet
+ Vishwas Dass, Special Correspondent, Express Computer (Moderator)

Key Highlights:

+ Pandemic has pushed the digital transformation; phygital journeys are evolving and supported by digital content: Priya Deshmukh-Gilbile, Chief Operating Officer, ManipalCigna Health Insurance

+ Zero Trust approach has emerged as a strong way to prevent data breach: Alain Sanchez, EMEA CISO, Senior Evangelist, Fortinet

+ Automation is helping in risk management and storytelling: Kamlesh Manuja, Head, Operations, Edelweiss Tokio Life Insurance

+ Technology has helped us effectively to know our customers better: Ramchandra Pandit, MD & CEO, Navi General Insurance

+ Personal touch in applications is a key pillar driven by data: Suvig Sharma, Senior Director APAC, MongoDB

+ Insurance companies drive product, pricing, distribution and claims. It is important to align with the demands of the customer: Rajarshi Ghosh, Product Manager, Acko General Insurance

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