Kunal Shridhar Mandpe, Regional Business Head, Freshworks
Intelligent Manufacturing 500 | 9th October 2026 | Mumbai
Speaker in this video:
Kunal Shridhar Mandpe, Regional Business Head, Freshworks
Topic: Keeping manufacturing moving: Unified ServiceOps from the shop floor to the front office.
Key Highlights:
[1] Scaling AI beyond pilot projects is where real enterprise-wide transformation begins.
[2] SaaS solutions can help manufacturing organisations improve operational efficiency and accelerate decision-making.
[3] Integrating AI into enterprise workflows is key to translating experimentation into measurable business outcomes.
[4] Scalable technology solutions enable manufacturers to improve visibility, responsiveness and operational continuity.
[5] The focus shifts from experimenting with AI to embedding it into everyday manufacturing operations.