Sandeep Dewangan, President & Group Chief Information Officer, Safexpress Private Limited
Technology Senate 2026 | Day 1 | 17th July 2026 | Lucknow
Speaker in this video:
Fireside Chat with Sandeep Dewangan, President & Group Chief Information Officer, Safexpress Private Limited
Moderator: Sayantan Mondal, Correspondent, Express Computer
Topic: AI at the Core: Building India’s Intelligent Logistics Enterprise
Key Highlights:
[1] It is all about data. Build the right business use cases first. AI capabilities, machine learning models and generative AI come later.
[2] We first built a foundational enterprise data lake and connected all our transaction systems to create a single source of truth.
[3] Once the data lake was in place, we moved from traditional BI to real-time BI and conversational BI for decision-makers across the organisation.
[4] We are not looking at AI only to reduce cost or reduce time. We are looking at improving the quality of business, efficiency and customer satisfaction.
[5] For a transportation organisation, service-level commitments, timeliness of delivery, accurate billing and customer satisfaction are the KPIs that matter.