Varun Gupta, Director – India, Qlik

Speaker in this video:
Varun Gupta, Director – India, Qlik

Topic:Transforming Public Sector Governance & Operations through Data and AI

Key Highlights:
[1] Government departments often hold separate citizen, welfare, health, agriculture, finance, and land records. Connecting these datasets can create a 360-degree view of citizens and beneficiaries, reduce repeated data collection, and enable more informed decisions.

[2] A governed data layer can allow departments to securely share trusted information while maintaining auditability and control.

[3] The presentation highlighted AI/ML models, real-time intelligence, and agentic AI to predict issues before they occur—ranging from welfare and revenue risks to agriculture, infrastructure, and public safety. The goal is to enable officials to act proactively rather than investigate problems after they happen.

[4] A “Citizen 360°” approach could reduce the need for citizens to repeatedly submit the same information to different departments and potentially enable government to proactively identify and deliver benefits for which citizens are eligible.

[5] The future of intelligent governance is connecting trusted data across departments and using AI to turn that data into real-time, predictive, actionable insights—moving government from reactive service delivery to proactive governance.