Goutam Datta, Chief Information & Digital Officer, Bajaj Allianz Life Insurance

Speaker in this video:
Goutam Datta, Chief Information & Digital Officer, Bajaj Allianz Life Insurance

Topic:Driving Innovation from the Top: How CIOs Can Foster a Culture of Digital-First Thinking

Key Highlights:
[1] Innovation may not originate from technology alone but from the ingenuity of human thought, and CIOs must create environments where original thinking is valued as highly as technical implementation.

[2] Without strong leadership to anchor and champion ideas, innovation often gets lost within organisational complexity, making it essential for CIOs to become storytellers who provide direction and momentum.

[3] Digital fluency is a mindset rather than a technical skill, and CIOs must ensure that all teams especially non-technical ones : think, communicate, and operate with a digital-first perspective to drive transformation.

[4] Cross-functional collaboration, particularly with non-technical departments such as sales and operations, is crucial for delivering innovations that are relevant, scalable, and grounded in business reality.

[5] Sustaining innovation requires a robust feedback loop, as even the most promising ideas can lose impact without continuous learning, refinement, and alignment with evolving needs.