Panel Discussion: The Future of Financial Ecosystems: API-Led Collaboration Between Financial Institutions and Fintechs
BFSI Tech Conclave 2025 | 14th June 2025 | Goa
Panellists in this video:
+ Hitesh Sachdev, Head – Startup Engagement & Investments, ICICI Bank
+ Siddharth Bhat, CTO, Religare Broking
+ Jignesh Vora, CDO, Muthoot Finance
+ Dheepak Rajoo, CIO, Royal Sundaram Insurance
+ Ayaskant Mohapatra, CIO, BoBCard
+ Satish Pengal, Senior Director & Head – IT, Upstox
+ Srikanth RP, Editor, Express Computer (Moderator)
Key Highlights:
[1] Hitesh Sachdev, Head – Startup Engagement & Investments, ICICI Bank:
+ It is absolutely essential to ensure that APIs are thoroughly documented, as this documentation forms the critical foundation for effective collaboration and seamless integration across different financial institutions and fintech partners.
[2] Siddharth Bhat, CTO, Religare Broking:
+ We currently operate twenty-five services that are entirely API-driven, which empowers us to maintain agility and responsiveness in an increasingly fast-paced and dynamic financial ecosystem.
[3] Jignesh Vora, CDO, Muthoot Finance:
+ With the advent of artificial intelligence, a range of new services are emerging rapidly, and I am confident that voice-based use cases will develop at an even faster pace, transforming customer interactions fundamentally.
[4] Dheepak Rajoo, CIO, Royal Sundaram Insurance:
+ We often describe it as data plus API, or ‘TAPPY’, because having clean, well-defined data is equally as important as the APIs themselves when it comes to building robust, interconnected systems that deliver real value.
[5] Ayaskant Mohapatra, CIO, BoBCard:
+ The idea of super apps is quickly becoming mainstream, and these platforms will offer customers a unified space where all their financial services can be accessed conveniently and seamlessly in one place.
[6] Satish Pengal, Senior Director & Head – IT, Upstox:
+ Customer journeys are becoming fully AI-driven, with embedded APIs enabling seamless services on third-party platforms. As ecosystems decentralise, APIs must evolve to predict consumer needs and support intelligent, real-time experiences.
