Why an outrage over India’s Data Protection Bill 2018?
India has attempted to create a complex new legal framework for data protection in a much shorter period than it took Europe to…
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VFS Global deploys ViVA, the first-ever visa chatbot
The AI backboned, ViVA handles 10,000 enquiries per second 24x7, or 864 million in a day, thus significantly reducing the…
Crafting the security roadmap for Indiabulls Group
Businesses today are placing themselves in the firing line as they face the biggest challenge of cyber security. Rohit Kachroo,…
Sankarson Banerjee of NSE joins RBL Bank as Chief Information Officer
Sankarson Banerjee will spearhead the IT function, strategies and designing the digital roadmap for the bank. He will report to R.…
How digital and mobile-first strategy is redefining dining experience
Digital menus, customisable meals, the speed of service, flexible payment options and personalised engagement are the key…
IoT will create many more avenues to learn from customers directly: Future Group’s Jacqueline…
In an interaction with Express Computer, Jacqueline Mundkur, Group Head – Customer Service, Future Group, shares how customer…
Axis Bank’s AI backed chatbot helps to reduce email volumes
Axis Bank previously had as many as 300 email agents, the number has now gone down to 18-19 agents, and the self-service channels…