How AI helps tech win at financial debt collection by understanding humans better
There is a dramatic shift underway across debt collections with a combination of advanced technologies disrupting numerous…
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Explore the latest artificial intelligence news on Express Computer’s AI category page. Stay updated with AI news today, exploring groundbreaking innovations, advancements, and insights shaping the future.
Being Human: The next leap in Voice AI
Voice has emerged as a crucial channel for delivering stellar experiences, offering the convenience, accessibility, and…
How AI-based analytics makes lending easier
Using AI, lenders scrutinise borrowers’ digital trail for creditworthiness after applicants download an app on their mobile…
Augmented Voice Intelligence: The new frontier of voice tech
The versatile AI-powered, cutting-edge solution called Augmented Voice Intelligence (AVI) extends an enterprise’s contact center…
AI can help organizations in discovering key sustainability insights: Deepa Param Singhal, VP,…
Sustainability has been a major trend, and is now a board issue. However, despite the eagerness to adopt and implement…
AI has had the greatest influence in the call center sector
AI is making a big difference in every industry, and has been found to be of immense advantage to BPOs and call center players. Dr…
How AI-driven win-loss deal analysis is changing the face of customer interactions
Although managers understand the importance of win-loss analysis, they neglect it due to a lack of data visibility and an…
India Ahead In Fintech Skills, But Overall Proficiency Has Slipped: Top 5 Skills Candidates Need To…
While the data and conclusions have been drawn from a single platform, they can be seen as broad indicators given the overwhelming…
Glance Active User Base in India Reaches All-time High of 189 Million in Q2 2022
Leading lock screen platform Glance’s active user base in India grew to its all-time high in Q2 2022 to reach 189 million,…
Build Agility, optimize your business and create data driven experience with Microsoft Azure
Organizations are embracing digital capabilities to thrive during uncertain times, with leaders committing to accelerate…