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ServiceNow – IDC InfoBrief: ServiceNow Platform of Platforms

Sponsored By: ServiceNow
Downloads Resources Software
Published on : Oct 19, 2021

In the emerging and accelerating digital economy, agility has become a business
imperative. Only 11.6% of companies have achieved optimized agility but those
companies deliver superior financial results.

Agility can be assessed along five dimensions: leadership, structure, process,
portfolio, and technology architecture. Highly agile companies report wide gaps
in capabilities.

Agile companies are much more likely to invest in a single platform to coordinate
process automation — a “platform of platforms.”

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