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Home  »  Interviews  »  Majority of our customer service interactions are automated through chatbots: Debdoot Mukherjee, Chief Data Scientist, Head of AI and Demand Engineering, Meesho

Majority of our customer service interactions are automated through chatbots: Debdoot Mukherjee, Chief Data Scientist, Head of AI and Demand Engineering, Meesho

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Express Computer recently interacted with Debdoot Mukherjee, Chief Data Scientist, Head of AI and Demand Engineering, Meesho, to discuss the company’s latest digital and technological initiatives and its strategic integration of AI. Meesho has been making significant strides in leveraging advanced technologies to enhance its operations and customer experience. In this interview, Mukherjee sheds light on recent initiatives, challenges in integrating AI, the growing traction for Generative AI, and the company’s upcoming technology roadmap for the next six months to a year.

Watch the full insightful interview:


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