Bombay Mercantile Co-operative Bank ties up with West End Digital Solutions for Digital Transformation
Urban co-operative banks like Bombay Mercantile Co-operative Bank have some inherent advantages like proximity to customers, a high level of customer loyalty and the ability to tailor-make products for a specific target audience. However, to keep up with the changing times and the increasing use of technology, the use of digital channels is clearly an area that they need to focus on. There has been a clear shift in customer preferences towards digital banking channels, and not being able to keep up with this behavioural change can affect their future prospects. This is where West End Digital Solutions will collaborate with Bombay Mercantile Co-operative Bank and help them in their transformational journey with state-of-the-art products and services that are foremost in the industry.
Zeeshan Mehdi, Chairman of Bombay Mercantile Co-operative Bank said, “Digital transformation for us is a requirement of utmost necessity as we aim to enhance the convenience to our customers by giving them access to digital channels in line with the current needs and preferences. Besides this, there is an overall need to bring about a change in a number of areas that would have an immediate impact on our operations and help us achieve the transformational change we are aiming at, to regain our past glory. We are happy to associate with West End Digital Solutions and look forward to our journey towards Digital Transformation, with their expertise, in our initiative to be a new-age bank.”
“We look forward to collaborating with West End Digital Solutions in strategising, execution and support, and are confident that their expertise will go a long way in the digital transformation of our organisation. They will be working with us in the areas of Digital Transformation/Technology, Operational Excellence Initiatives and Solutions, Marketing, HR Policies and Procedures, etc.” said Dr M Shah Alam Khan, Managing Director of Bombay Mercantile Co-operative Bank.
Pankaj Kumar Gupta, Chairman, West End Investment & Finance Consultancy Pvt Ltd and Chief Mentor, West End Digital Solutions said “Organisations that quickly adapt and implement digital solutions that significantly benefit their customers will lead the way in this Digital Era. West End Digital Solutions will provide Bombay Mercantile Co-operative Bank the highest level of professional guidance and support in its digital transformation journey. We are happy and proud that the bank has reposed its trust in West End Digital Solutions”.
Prashanth Pereira, Founder and Director, West End Digital Solutions, said “Bombay Mercantile Co-operative Bank is a renowned name in the banking industry with many firsts and laurels to its credit. It is an honour for us at West End Digital Solutions to collaborate with them in their transformation journey to being a progressive new-age bank. We are confident that with our suite of world-class products, solutions, services and industry experts, we will be able to work alongside with the bank and effectively contribute towards regaining their pre-eminent position in the industry.”
