Express Computer
Home  »  News  »  GoTo joins forces with Shahi Exports to offer support for its digital transformation journey

GoTo joins forces with Shahi Exports to offer support for its digital transformation journey

0 82

GoTo, the all-in-one business communications and IT support platform, announced its partnership with Shahi Exports to expedite its digital transformation operation.  GoTo Resolve will service Shahi’s remote IT support and management needs.

Shahi Exports, one of India’s largest manufacturers and exporters, has many support desk agents managing a dispersed workforce across its operations.

The partnership comes as part of Shahi’s ongoing efforts to strengthen its IT infrastructure across all its 50 state-of-the-art manufacturing facilities. GoTo Resolve will play an important role as an enterprise-grade tool that empowers Shahi with seamless remote access and IT support management capabilities. GoTo’s flexible platform will offer help desk ticketing, multi-agent collaboration to solve issues faster and more efficiently, a live dashboard to track the performance of agents, and the creation of reports.

Mathew Philip, Senior Director & Country Manager, GoTo India, said, “India is a key market for us at GoTo, and a land of opportunity considering the wave of digitalisation sweeping across Indian industries. We want to help companies effortlessly navigate the dynamism of the rapidly evolving IT landscape. GoTo’s latest collaboration with Shahi Exports, reiterates our commitment to helping businesses modernize their digital operations and meet the demands of today’s hybrid workforce. Having intelligent, flexible tools for IT support helps businesses stay ahead of the curve, and we are proud to be supporting Shahi Exports in their journey towards being agile, competitive, and future-ready.”

 “With widespread business operations across India, we were looking for an enterprise-grade solution to streamline our remote IT support operations. GoTo Resolve is exactly what we needed for our support desk agents to efficiently manage and resolve IT issues for our tens of thousands of employees. We are harnessing GoTo’s global, industry-leading IT support management tool to enhance our operational agility and improve employee and customer experience to maximise business growth,” comments Puneesh Lamba, Chief Technology Officer, Shahi Exports.

With this partnership, Shahi Exports is moving away from outdated or expensive IT solutions to adopt an easy-to-use, flexible cloud-based one for swifter IT resolution and enhanced productivity. In addition to remote IT support, GoTo Resolve gives the company a live dashboard on agent performance, detailed reports, and a consolidated view of all the components needed for a comprehensive IT audit.

Get real time updates directly on you device, subscribe now.

Leave A Reply

Your email address will not be published.

LIVE Webinar

Digitize your HR practice with extensions to success factors

Join us for a virtual meeting on how organizations can use these extensions to not just provide a better experience to its’ employees, but also to significantly improve the efficiency of the HR processes
REGISTER NOW 
India's Leading e-Governance Summit is here!!! Attend and Know more.
Register Now!
close-image
Attend Webinar & Enhance Your Organisation's Digital Experience.
Register Now
close-image
Enable A Truly Seamless & Secure Workplace.
Register Now
close-image
Attend Inida's Largest BFSI Technology Conclave!
Register Now
close-image
Know how to protect your company in digital era.
Register Now
close-image
Protect Your Critical Assets From Well-Organized Hackers
Register Now
close-image
Find Solutions to Maintain Productivity
Register Now
close-image
Live Webinar : Improve customer experience with Voice Bots
Register Now
close-image
Live Event: Technology Day- Kerala, E- Governance Champions Awards
Register Now
close-image
Virtual Conference : Learn to Automate complex Business Processes
Register Now
close-image