Express Computer
Home  »  News  »  Kapture CX Launches AI-Powered Kapture Insights for Enhanced Customer Experiences

Kapture CX Launches AI-Powered Kapture Insights for Enhanced Customer Experiences

0 80

Kapture CX, a leading SaaS-based Customer Experience platform, recently announced the launch of Kapture Insights, a highly configurable platform that empowers enterprises to craft personalised surveys, analyse feedback precisely, and optimise customer journeys to continuously improve customer experiences.

In today’s digitally-driven landscape, businesses recognise the importance of delivering exceptional experiences aligned with customers’ preferences. Kapture Insights, driven by a unique scoring model, enables businesses to curate and score customer feedback, empowering them to prioritise outcome-based actions and gain a competitive edge in the market.

Sheshgiri Kamath, CEO & Co-founder of Kapture CX, expressed enthusiasm about the launch, stating, “Thriving businesses go beyond understanding customer needs – they anticipate desires, surpass expectations, and transform satisfied customers into fervent brand champions. Kapture Insights stands as a powerhouse, providing invaluable assistance to customer service teams by pinpointing gaps, prioritising needs, and revolutionising the entire customer journey.”

Kapture Insights operates on a comprehensive four-pronged approach designed to reduce churn rates, enhance agent productivity, and foster customer satisfaction. It curates customer responses, providing a holistic view of their expectations across every touchpoint. By tracking, analysing, and predicting customers’ journeys, the platform uncovers actionable improvements to elevate the overall customer experience. Additionally, it streamlines the customer acquisition and revenue generation process, augmenting business outcomes.

“Our robust platform prioritises data security, while also empowering businesses to gather and evaluate in-the-moment feedback, across multiple customer touch-points, effortlessly. Built on a foundation of robust security measures compliant with ISO 27001, SOC 2 Type 1, GDPR, HIPAA, Kapture Insights ensures the utmost protection of sensitive information”, said Vikas Garg, CTO and Co-founder at Kapture.

With 1000+ pre-built integrations, Kapture Insights consolidates customer feedback, across multiple channels such as email, SMS, and mobile apps, into a single platform. Further, the platform offers a range of carefully crafted survey templates, revealing deep customer insights based on personas. These templates can be used as-is, or further customised to suit the business-specific requirements of the enterprise.

Since its launch, Kapture Insights has experienced notable traction from the market. Currently deployed by Netmeds, India’s largest online pharmacy, Kapture Insights is all set to expand its reach across sectors including Consumer Durables, BFSI, Retail, and Travel
About Kapture CX

Kapture CX is a leading SaaS-based Customer Experience platform that leverages the power Artificial Intelligence and Machine Learning to empower businesses, across the Retail, Consumer Durables, BFSI, and Travel sectors, to deliver exceptional customer experiences through innovative technology solutions.

Get real time updates directly on you device, subscribe now.

Leave A Reply

Your email address will not be published.

LIVE Webinar

Digitize your HR practice with extensions to success factors

Join us for a virtual meeting on how organizations can use these extensions to not just provide a better experience to its’ employees, but also to significantly improve the efficiency of the HR processes
REGISTER NOW 

Stay updated with News, Trending Stories & Conferences with Express Computer
Follow us on Linkedin
India's Leading e-Governance Summit is here!!! Attend and Know more.
Register Now!
close-image
Attend Webinar & Enhance Your Organisation's Digital Experience.
Register Now
close-image
Enable A Truly Seamless & Secure Workplace.
Register Now
close-image
Attend Inida's Largest BFSI Technology Conclave!
Register Now
close-image
Know how to protect your company in digital era.
Register Now
close-image
Protect Your Critical Assets From Well-Organized Hackers
Register Now
close-image
Find Solutions to Maintain Productivity
Register Now
close-image
Live Webinar : Improve customer experience with Voice Bots
Register Now
close-image
Live Event: Technology Day- Kerala, E- Governance Champions Awards
Register Now
close-image
Virtual Conference : Learn to Automate complex Business Processes
Register Now
close-image