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Shriram Life Insurance adopts technology-driven eKYC services

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Shriram Life Insurance is committed to providing a superior experience to its semi-urban and rural customers. The UIDAI has now recognised Shriram Life Insurance as a KUA/AUA (KYC User Agency & Authentication User) agency. The certification will enable it to complete eKYC for the customers when soliciting new business and during other policy servicing processes.

Explaining the significance of the development, Cassie Kromhout, MD & CEO, Shriram Life Insurance Company said, “The authorisation from UIDAI will enable us to simplify customer onboarding for our valued customers. Now, with the help of an OTP, we will be able to complete eKYC in minutes, without having to upload images or documents. It will speed up the process and eliminate the need to furnish documents, which may not be available at the time of sale. It can prove a boon for our customers from remote and rural areas, where we have a significant presence. We can issue policies quickly and provide customers with immediate life insurance protection via their smartphones.”

The authorisation will allow SLIC to provide its customers with a seamless experience. It will be able to verify documents for the clients within a short time. The company has also gone live with this huge enabler in its core systems and point-of-sale mobile applications.

SLIC will now be able to improve customer satisfaction, operate at a faster rate, enroll more clients, and resolve claims in the lowest amount of time.

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