Kore.ai’s Research reveals historic shift as contact centre agents and consumers increasingly prefer…
Kore.ai has unveiled its annual 2024 Agent Experience (AX) and Customer Experience (CX) Benchmark Reports, featuring historic…
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The prompt towards a new era of CX
Building better customer relationships and crafting more engaging and personalized experiences by tapping the prowess of this…
7 Ways to Improve Planning in Contact Centers
In order to ensure strategic CX, planning is critical to maintaining and improving a business's customer service operations. Due…
AI revolution in contact centers: A million-dollar opportunity
The year 2021, was a year of reinvention for contact centers, and that AI allowed businesses to remain operational. To continue to…
Rezo.ai automates voice calls in contact centers
Rezo.ai, one of India’s AI-powered contact centers, is empowering modern-day contact centers to deliver an optimised customer and…
Automation Anywhere launches new contact center solutions
Automation Anywhere introduced Automation Anywhere solutions for Contact Centers- a cloud-native, AI-driven automation solution…
How IoT will impact the future of contact centers
By Liron Golan, Director, NICE Systems
The Internet of Things (IOT)—embedding sensors and actuators in machines and other…