Teleperformance earns Frost & Sullivan’s 2023 European Competitive Strategy Leadership…
Frost & Sullivan is pleased to recognize digital business services company Teleperformance with the 2023 European Competitive…
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5 Ways To Empower Your Customer Support Team
Empowering your customer support staff goes beyond technical advancements. Inculcating modern, industry-relevant solutions for…
Facebook in talks with banks to expand customer service
Facebook Inc said on Monday it is in talks to deepen links with banks and financial institutions, saying it can help the firms…
Wanted: A robot with customer service experience
In today’s always-connected world, social-media-savvy, mobile consumers increasingly associate a brand with the digital experience…
Social media emerges as a preferred care channel
Amdocs, a provider of customer experience systems and services has released the findings of a research study that identifies…