The New CIO: Change Agents at the Forefront of Digital Transformation
CIO’s have emerged as agents of change and leaders in the digital transformation for their businesses. They are viewed as…
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customer experience (CX)
Zendesk launches venture fund to fuel AI startups
Zendesk officially launched its global venture fund to back AI-first companies focused on enhancing customer and employee…
Asianet partners with Aprecomm to enhance customer experience through Network Intelligence
Asianet Satellite Communications Limited (ASCL), one of India’s leading Multi Service Operator (MSO) and Internet Service Provider…
Zendesk acquires Tymeshift, bringing AI-powered workforce management to customers
Zendesk announced its completed acquisition of Tymeshift, an AI-powered modern workforce management (WFM) solution. Built…
Observability leaders report fewer outages, 4x as likely to resolve downtime in minutes
Splunk Inc., the cybersecurity and observability leader, in collaboration with Enterprise Strategy Group, released the State of…
Observability and AIOps knowledge gap hinders customer experience improvements: ManageEngine Study
ManageEngine, the enterprise IT management division of Zoho Corporation, announced the results of its State of ITOM in 2023 study,…
Harvard Business Study: Leading CX measurement strategies are moving beyond NPS
A new study released today from Harvard Business Review Analytic Services, in association with Genesys, a global cloud leader in…