customer experience

Organizations today are seeking new ways to engage customers, drive new sales and increase customer satisfaction by providing…

Firms like Infosys, Yes Bank, the Tata group and the Mahindra Group of companies, are using design thinking principles to improve…

With the flux that the technology world is going through and with all the brick and mortar firms also starting to get a digital…

Global report reveals 70 per cent now prioritize back office analytics initiatives over front office, but only 29 per cent are…

Customer service is no longer a cost centre. After a new product launch, no longer do we find any lag in similar products being…