Dimension Data Launches Annual ‘Tech Trends’ Forecast for 2019
Digital transformation set to shift from theory to reality in the next 12 months, claims Dimension Data in new report focusing on…
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‘The best and easiest way to adopt emerging technologies is through the cloud’
In an interview with Express Computer, Prasad Rai, Vice President, Applications, Oracle talks about how Oracle is redefining the…
IoT will create many more avenues to learn from customers directly: Future Group’s Jacqueline…
In an interaction with Express Computer, Jacqueline Mundkur, Group Head – Customer Service, Future Group, shares how customer…
Increasing sales volume by extending quality customer experience
The secret to scaling business and generating higher revenues lies in providing a quality customer experience that creates a loyal…
With automation, productivity of the agents has increased significantly: Jagannath Narendran, Sr…
Customer preferences for multiple channels and the rise of technologies such as chatbots and machine learning are changing the way…
Aurionpro launches Branch-in-a-Box – The Virtual Teller Machine
Bank Branches have a dire need to reinvent themselves as cost pressures mount and reducing transaction based revenue force them to…
GSTN contact center to run on C-Zentrix enterprise cluster
GSTN will be using C-Zentrix enterprise cluster solution to maintain 99.99% uptime and would run entire customer service inbound…
Appreciating Customer Satisfaction is the Key!
Best practices for companies to enhance their CEM
Riverbed launches digital experience management solution
Latest SteelCentral release closes the visibility gap between IT monitoring tools and what customers/employees are actually…
How OYO Rooms is using analytics and data science to enhance customer experience
"Tech innovations and operational excellence are our key pillars of the ongoing efforts to offer a predictable, standardized…