customer experience

Avaya Holdings has announced that it has expanded its Technology Partner alliances program through a new agreement with Koopid, an…

With constantly changing consumer demands, preferences and 24x7 consumer-facing operations, OYO Hotels & Homes is leveraging…

Worldwide enterprise application software revenue totaled more than $193.6 billion in 2018, a 12.5% increase from 2017 revenue of…

CIOs and CTOs are constantly looking for ways to find solutions for elevate customer’s experience. This is what Resulticks with…

While delivering personalised customer experiences (CX) is top priority for businesses, most of them are still lagging behind in…

Companies across the world are busy managing customer experiences via digital transformation and Adobe is leading the way with…

BIAL to implement Digi Yatra – the passenger’s face will become the single biometric token – there will be no more inconvenience…

Research from Dimension Data showed that 44.4% of respondents from India felt that board level executives hold overall…

With steady rise of the customer-centric environment, CX has become more relevant as brands are compelled to deliver the best…

Through Digital CX, consumers who contact a business – whether on social media, chat, email, text, or over the phone – will…