customer experience

The next generation CX Analytics Platform from UserReplay provides Active CX.  Active CX not only makes getting to the high-value…

A year-old beverage franchise, ‘Chaayos’ has found itself caught in a controversy after it rolled out its facial recognition…

Human beings have an innate need for being productive. There are times when regular tasks can become repetitive and boring if not…

Empowering your customer support staff goes beyond technical advancements. Inculcating modern, industry-relevant solutions for…

In India, we have examples of several firms who have looked at their digital transformation journey by placing the customer at the…

The latest updates to Oracle CX include enhancements to Oracle CX Unity, Oracle’s enterprise-class customer data management…

Cognizant has announced that it has designed and implemented a digital solution enabling MG Motor India to deliver a seamless and…

We are in the age of super connected devices and networks, where customer experience delivery must be spot on and contextual to…

Rather than following a one-size-fits-all approach, the most successful businesses are rapidly tailoring offerings for customers…

Customer Support Representatives (CSR’s) are the bridge between customers and the company