customer experience

Amit Luthra, Chief Operating Office (India), Teleperformance, delves into how businesses can utilise the Metaverse to produce…

Pioneering voice automation in customer service, Sony India has recently launched voice AI agent services at their Customer…

By Rahul Tenglikar, Regional Director- India, Neo4j An efficient supply chain is at the core of any business since it impacts…

Social Listening & Unified CX is the proven way to automatically collect and index all customer conversational data from…

Gupshup, a firm in conversational engagement, announced a technology partnership with Truecaller, the global platform for…

Increasingly, more fintech platforms are using data analytics to understand consumer behavior and market trends with advancements…

Digital transformation initiatives have enabled IIFL Securities to climb to the 9th position from the 12th, in just seven-eight…

If the fashion industry had the word of the year, ‘transformation’ seems to be the judicious word to describe the industry’s…

VouchPro integrates artificial intelligence (AI) to improve virtual attendee experience for events hosted on the VouchPro…

When we talk of Customer Experience, the first thought probably coming to mind is about businesses reaching out to Gen Y and Gen…