YES BANK collaborates with Salesforce to enhance customer experience Express Computer Dec 22, 2020 This collaboration aims to engage customers with a unified experience and drive aggressive retail led growth for the Bank
OEM Customer Success functions – the Need of the hour for Enterprises! Express Computer Dec 17, 2020 SAS’ Nirlap Vora, Associate Director- Customer Advisory, SAS India explains why it is imperative for OEMs to realize,…
Building Customers for life by Modernizing Data Platforms Express Computer Nov 16, 2020 A modern data platform can act as a catalyst to embark on customer success journey
45% Indian companies expect a significant increase in CX investment in one year: Report Express Computer Nov 10, 2020 Zendesk, Inc. (NYSE: ZEN) released new research in partnership with Enterprise Strategy Group (ESG) that shows how companies in…
Future Of Customer Experience In A Connected World | AVAYA E-BOOK Avaya Oct 28, 2020 An inspirational e-book that shares the perspectives of India’s top enterprises across different sectors!
Future Of Customer Experience In A Connected World | 28th October 2020 Express Computer Oct 28, 2020 E-Book Revealing Today 10:30 AM – 02:00 PM IST (GMT +5:30)
Redefining CX in insurance: How Aviva is bullish on digital platforms in ‘new normal’ Mohit Rathod Sep 28, 2020 As the Covid-19 pandemic shifts customer behaviour in the insurance sector, Aviva has witnessed significant surge in adoption of…
Uniphore to provide advanced conversational service automation platform to WNS Express Computer Aug 13, 2020 Uniphore, an early leader in Conversational Service Automation, has announced that it will be providing its advanced…
Teleperformance India launches 3 cloud campus hubs Express Computer Aug 6, 2020 Teleperformance has expanded its global operating model via TP Cloud Campus. Teleperformance India has launched three hubs as a…
‘We are using AI and big data to measure customer behaviour, demographic, and CX metrics’ Mohit Rathod Jul 24, 2020 One of India’s biggest B2B commerce marketplace, ShakeDeal has been emphasising on digital-first and customer centric processes.…