customer experience

While delivering personalised customer experiences (CX) is top priority for businesses, most of them are still lagging behind in…

Companies across the world are busy managing customer experiences via digital transformation and Adobe is leading the way with…

BIAL to implement Digi Yatra – the passenger’s face will become the single biometric token – there will be no more inconvenience…

Research from Dimension Data showed that 44.4% of respondents from India felt that board level executives hold overall…

With steady rise of the customer-centric environment, CX has become more relevant as brands are compelled to deliver the best…

Through Digital CX, consumers who contact a business – whether on social media, chat, email, text, or over the phone – will…

Digital transformation set to shift from theory to reality in the next 12 months, claims Dimension Data in new report focusing on…

In an interview with Express Computer, Prasad Rai, Vice President, Applications, Oracle talks about how Oracle is redefining the…

In an interaction with Express Computer, Jacqueline Mundkur, Group Head – Customer Service, Future Group, shares how customer…

The secret to scaling business and generating higher revenues lies in providing a quality customer experience that creates a loyal…