customer experience

Empowering your customer support staff goes beyond technical advancements. Inculcating modern, industry-relevant solutions for…

In India, we have examples of several firms who have looked at their digital transformation journey by placing the customer at the…

The latest updates to Oracle CX include enhancements to Oracle CX Unity, Oracle’s enterprise-class customer data management…

Cognizant has announced that it has designed and implemented a digital solution enabling MG Motor India to deliver a seamless and…

We are in the age of super connected devices and networks, where customer experience delivery must be spot on and contextual to…

Rather than following a one-size-fits-all approach, the most successful businesses are rapidly tailoring offerings for customers…

Customer Support Representatives (CSR’s) are the bridge between customers and the company

Avaya Holdings has announced that it has expanded its Technology Partner alliances program through a new agreement with Koopid, an…

With constantly changing consumer demands, preferences and 24x7 consumer-facing operations, OYO Hotels & Homes is leveraging…

Worldwide enterprise application software revenue totaled more than $193.6 billion in 2018, a 12.5% increase from 2017 revenue of…