customer experience

Nitin Chugh, MD and CEO, Ujjivan Small Finance Bank discussed the importance of customer experience and Hardayal Prasad, MD and…

During the time of Covid-19 pandemic when most of enterprises have cut down on traditional marketing and publicity spend, the…

MG Motor India delivers consistent, omni channel customer experiences, achieves scalability, and establishes effi­cient work‑flows…

Digital businesses that want to earn the trust and loyalty of customers must remember that they cannot deliver cutting-edge…

The survey found that nearly 80% of growth organizations use customer surveys to collect CX data, compared with just 58% of…

Customers can simply message,“Hi” from their Whatsapp number to 8806727272 and avail more than 20 services on their policy

APAC businesses are demonstrating their commitment to bridge the CX maturity gap in their IT budgets, with 34% of APAC businesses…

Through this partnership, they will leverage No-Code Platforms to accelerate the launch of custom-built applications for their…

The next generation CX Analytics Platform from UserReplay provides Active CX.  Active CX not only makes getting to the high-value…

A year-old beverage franchise, ‘Chaayos’ has found itself caught in a controversy after it rolled out its facial recognition…