customer experience

For Dheeraj Muku, Head of Technology at Kent RO Systems, the next competitive advantage in manufacturing lies in connecting…

For a retailer dealing with a malfunctioning beverage cooler, the difference between a traditional service model and an AI-enabled…

In affordable housing finance, the real technology story is no longer the digitisation of paperwork. It is the digitisation of…

Analysts see a widening gap between AI ambition and customer outcomes. Tata Communications' Gaurav Anand says the missing piece is…

In an exclusive conversation with Express Computer, Sourabh Chatterjee, CTO & Digital Transformation Officer, Kotak Life…

Krisp has announced the launch of its Voice Translation SDK, enabling CX platform developers to embed real-time multilingual…

By Kiran Kumar Boosam, Head of Global Insurance Strategy & Portfolio, Capgemini In an era marked by digital disruption and…

CaratLane announced a strategic partnership with MoEngage, a leading insights-led customer engagement platform. This collaboration…

Joyalukkas has partnered with Zoho to drive a large-scale digital transformation of its global retail operations. In the first…

Aurm’s 24/7 accessible locker system is not just a safe, it's a sensor-infused, AI-powered strong room designed to think and act…