customer experience

Aurm’s 24/7 accessible locker system is not just a safe, it's a sensor-infused, AI-powered strong room designed to think and act…

In today’s digital environment, customer conversations often shift fluidly between English and regional languages - a practice…

Remember when customer service involved lengthy wait times, rehearsed responses, and a lot of aggravation on both sides? That…

Genesys® has unveiled its state-of-the-art Executive Briefing Centre (EBC) in Chennai, underscoring its ongoing expansion and…

Salesforce has announced the expansion of its collaboration with Air India with the adoption of Salesforce Agentforce. As part of…

Artificial intelligence (AI) has revolutionised customer experience (CX) by enabling businesses to deliver highly personalised…

There was once a time when the responsibility of business decision-making was borne solely by the intuition and human judgment of…

Hari Nair, m.Stock by Mirae Asset Capital Markets, highlights his organisation’s commitment to driving digital transformation by…

Exotel in partnership with Grant Thornton Bharat and the Internet and Mobile Association of India (IAMAI), has released an…

New research from Accenture (NYSE: ACN) finds a new era of digitisation is unfolding — one in which AI continuously learns and…