Express Computer
Home  »  News  »  UserReplay’s New Platform Delivers Active CX

UserReplay’s New Platform Delivers Active CX

0 136

The next generation CX Analytics Platform from UserReplay provides Active CX.  Active CX not only makes getting to the high-value digital frustrations quicker but also helps teams to dynamically improve user experience through Machine Learning triggered automation.

The Active CX journey starts with the recording and analysis of every digital customer interaction.  These sessions are intelligently grouped into smart segments through machine learning and then alerts trigger automated actions in support of conversation or customer experience.

“UserReplay is known for delivering the best CX data set in the business. We now want to supercharge that dataset and democratise access to ML-driven intelligence by providing out-the-box, high value, ML segments to the widest audience possible.” Ruth Peters, CEO, UserReplay

Some of our Machine Learning Smart Segments are:

  • Propensity to Convert – Intelligently analyze each session’s likelihood to result in a purchase. 
  • High Value Churn – Groups together high monetary value sessions with a high likelihood to leave the site without a purchase.
  • Lookalike Sessions – Groups together sessions with similar characteristics.  Helps to quantify the impact of any given user struggle.
  • Struggle –  Customers who struggled to complete their online transactions.
  • Repeated Steps –  Customers who got stuck and ended up repeating steps over and over.
  • High Value – High-value customers who didn’t convert.

At the heart of the new UserReplay is the ability for digital and product teams to search and visualize all customer experience data instantly.  From flexible dashboards and visualizations to advanced alerting for specific CX issues.

“UserReplay analyzes an unbelievable amount of data on behalf of our customers.  Now – we’re helping them put that data to work by taking the leg work out of implementing machine learning and flexible dashboards.  Leveraging all that intelligence through powerful search to trigger advanced automations that improve every customer’s experience in real time.” James Wood, Chief Product Officer, UserReplay

Get real time updates directly on you device, subscribe now.

Leave A Reply

Your email address will not be published.

LIVE Webinar

Digitize your HR practice with extensions to success factors

Join us for a virtual meeting on how organizations can use these extensions to not just provide a better experience to its’ employees, but also to significantly improve the efficiency of the HR processes
REGISTER NOW 

Stay updated with News, Trending Stories & Conferences with Express Computer
Follow us on Linkedin
India's Leading e-Governance Summit is here!!! Attend and Know more.
Register Now!
close-image
Attend Webinar & Enhance Your Organisation's Digital Experience.
Register Now
close-image
Enable A Truly Seamless & Secure Workplace.
Register Now
close-image
Attend Inida's Largest BFSI Technology Conclave!
Register Now
close-image
Know how to protect your company in digital era.
Register Now
close-image
Protect Your Critical Assets From Well-Organized Hackers
Register Now
close-image
Find Solutions to Maintain Productivity
Register Now
close-image
Live Webinar : Improve customer experience with Voice Bots
Register Now
close-image
Live Event: Technology Day- Kerala, E- Governance Champions Awards
Register Now
close-image
Virtual Conference : Learn to Automate complex Business Processes
Register Now
close-image