How technology is shaping customer experience management
By KT Prasad - Country Sales Director, Zendesk India
It’s an exciting time for India as the economy continues to grow as well;…
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SAP report: Unsatisfactory digital experience can lead to high customer attrition
An SAP report says, 9 out of 10 Indian consumers likely to switch to a competition brand in case of unsatisfactory digital…
PNB MetLife’s virtual reality platform set to take customer service to new level
The insurance firm has launched conVRse, a first-of-its-kind Virtual Reality (VR) based customer service platform, that enables…
YES BANK partners with Gupshup to introduce AI powered Chatbots for instant loan offering
‘YES mPower’ - a banking chat bot for its loan products. Currently active on Facebook Messenger, YES mPOWER helps customers get…
Amdocs introduces new capabilities to enable enhanced personalized mobile video experiences
Integration with Google’s mobile data plan API enables new level of personal control over video consumption costs for YouTube…
Amdocs acquires three technology companies to expand digital offering
Amdocs' cloud-based technologies will augment Amdocs’ rich offering and shorten our time to market
Amdocs introduces Amdocs Optima
Offers midsized communication businesses, mobile virtual network operators and digital enterprises the ability to rapidly and…
How to create a compelling customer experience vision
Organizations today are seeking new ways to engage customers, drive new sales and increase customer satisfaction by providing…
The relevance of Design Thinking in the digital age
Firms like Infosys, Yes Bank, the Tata group and the Mahindra Group of companies, are using design thinking principles to improve…
How ‘Design Thinking’ can transform the role of the Indian CIO
With the flux that the technology world is going through and with all the brick and mortar firms also starting to get a digital…